Our Method

Together with your decision makers and stakeholders, we clearly define a scope of work, determine how and where project resources are allocated and develop an understanding of your goals.

A project manager will complete the scope of work with your team during a pilot, included in the original bid, to establish best practices—and most effective pricing– for the duration of the project.

During production phase, we will closely monitor KPIs predetermined by you to exceed SLA and performance metric goals, ensuring a smooth rollout.

Our team provides ongoing weekly and monthly quality assurance sessions with your assigned operations and account team to ensure we are consistently meeting all predefined expectations.

Quarterly and annual goal refocusing fortifies your organization and maintains ongoing fulfillment criteria, maximizing your return on investment.